Frequently asked questions
Quick answers for riders and drivers.
For riders
How do I book a trip with Flow Way?
Download the rider app and create an account with your phone number and verification code. Then set your pickup and destination, choose a ride type, and confirm. When a driver accepts, you follow them live on the map.
How do I pay for a trip?
Flow Way currently works on cash payment. You pay the driver directly when the trip is complete.
Do I know the fare before I confirm?
Yes. The fare is calculated from distance, time, and pricing rules, and shown in the app before you confirm. Waiting or cancellation fees may apply in specific cases, and the details appear in the app.
What is the PIN?
A code that appears in your app when the driver arrives. You give it to the driver to start the trip, so both sides know it's the right trip.
Can I cancel a trip?
Yes, you can cancel from the app. If you cancel after a driver has been assigned and is heading to you, a cancellation fee may apply as shown in the app.
What is a shared ride (Flow Sharing)?
A trip you share with another rider on a nearby route. The app looks for a partner during a short countdown, and if none is found you choose to continue with a private ride or cancel. The service is available in areas where it is switched on.
How do I share my trip with someone I trust?
On the trip screen choose “Share Trip” to send a live tracking link with the vehicle number.
How do coupons and invite codes work?
Your coupons are in the app and you apply them before you confirm a trip. When a friend signs up with your invite code, you get a new discount coupon.
How do you handle my location?
We access your location when you open the app to request a trip and during the trip, not continuously in the background. See the Privacy Policy for details. Privacy Policy
How do I delete my account?
You can request deletion of your account and its associated data from the account settings in the app.
What is the minimum age to use the app?
The app is for people aged 18 and over.
For drivers
How do I join as a driver?
Download the driver app, create your account, register your vehicle, and upload your documents. Once your account is reviewed and approved, you can go online and receive requests.
Which documents do I need?
Your driving license and vehicle documents, including both sides of the vehicle license, plus a photo of the vehicle. Documents are reviewed before your account is activated.
How do I start receiving requests?
Switch to online. Requests from nearby riders will reach you, and you tap Accept if you want the trip or ignore it.
What if the rider doesn't show up?
Wait 5 to 10 minutes, then cancel the trip and choose the reason “Rider no-show”.
Can I cancel a trip after accepting it?
Yes, with a valid reason. Frequent cancellations can affect your rating.
How do I see my earnings?
The earnings dashboard shows your total earnings and trip count for the last 7 days, 30 days, or a range you choose, with a detailed bill for each trip.
Why do I see a low wallet balance alert?
When your wallet balance drops, an alert asks you to top up so you can stay active on the platform.
Is a driver a Flow Way employee?
No. Drivers work as independent contractors, and Flow Way is a technology platform that connects them with riders. See the Terms & Conditions for details. Terms & Conditions
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