Privacy Policy

1. Information We Collect

We collect the following categories of information when you use the Flow App:

• Personal Identification Information: Full name, phone number, email address, date of birth, gender, and profile photo.
• Location Data: We collect your device's location when you request a ride, and continuously during an active trip, in order to match you with nearby drivers, calculate routes, and share your live location with your assigned driver.
• Payment Information: As Flow currently operates on a cash-payment basis, we do not collect or store card or bank account details. We may record trip fare amounts and payment status for accounting and support purposes.
• Saved Locations: Addresses you optionally save (such as home or work) to speed up future bookings.
• Device Information: Device type, operating system, unique device identifiers, mobile network data, and app usage logs.
• Communication Data: Records of support communications, in-app messages, and trip-related notifications.
• Usage Data: Trip history, ratings given and received, and App interaction patterns.

2. How We Use Your Information

We use the information collected for the following purposes:

• To create, verify, and manage your rider account.
• To match you with available drivers and facilitate trip completion.
• To calculate fares and maintain accurate trip and payment records.
• To provide real-time trip tracking and estimated arrival times.
• To ensure platform safety, prevent fraud, and investigate disputes or complaints.
• To communicate service updates, promotions, and support responses.
• To comply with applicable legal and regulatory obligations.
• To improve App features, performance, and user experience through aggregated analytics.

3. Location Data

Flow requests access to your device's precise location in order to:

• Show you nearby available drivers and estimated wait times.
• Match you with a driver and share your pickup location.
• Track your trip in real time for safety and route accuracy.
• Calculate the trip fare based on distance travelled.

Unlike drivers on our platform, your location is only accessed when you open the App to request a ride or while a trip is in progress — not continuously in the background. You may disable location access through your device settings; however, doing so will prevent you from booking a ride through the App.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Drivers: Your first name, phone number, pickup location, and rating are shared with the driver assigned to your trip.
• Service Providers: Third-party vendors supporting cloud storage, push notifications, mapping, and analytics — bound by confidentiality agreements.
• Law Enforcement: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil legal obligations. Trip records may be retained for up to seven (7) years in accordance with applicable commercial and tax regulations. You may request deletion of your account and associated data at any time through the App's account settings.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your information. No transmission over the internet is 100% secure; you use the App at your own risk and are responsible for keeping your login credentials confidential.

7. Children's Privacy

The Flow App is intended exclusively for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will promptly delete such data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Receive your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

9. Third-Party Services

The App integrates with third-party services including Google Maps (for navigation), Firebase (for authentication and real-time data), and OneSignal (for push notifications). These providers operate under their own privacy policies. We encourage you to review them independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the App or via the email address associated with your account. Continued use of the App following notification constitutes acceptance of the revised policy.